Let's get this sorted out for you, ptmerashoff.
To find out what happened to the second payment, please check the Status column of your payments in the Merchant Service Center.
If it shows Funded, this means the payment is on its way. If you see Withheld or Batch Deposit Returned, click the arrow in the Fee column for details and follow any instructions in the email we sent.
If your status indicates Funded and you haven't received the funds, contact your bank first to check if they are holding the deposit. If you have already contacted your bank and the problem persists, please reach out to our Live Support Team for further assistance with your payments.
Additionally, for guidance on effectively managing and reversing transactions, please refer to this material: Void or refund customer payments in QuickBooks Online.
If you have any further questions about using the payments feature, feel free to reply directly to this thread.
