BullMooseSurveying
Level 1

Adding Quickbooks Online Plus to QB Time subscription

I'm trying to add QB online Plus to an account I have QB Time with. It says You can't add QuickBooks Online Plus to Company Name with your existing subscription. Try another company or contact customer support for help.

 

I'm setting up QB online plus since I'm transition from QB desktop to QB online with a new accounting firm. My current email address and account is only connected to QB time, not QB desktop as that was managed by my previous, retiring accountant.

 

Please explain to me why I can't add my company that I use QB time with, to my QB plus subscription.