Thanks for joining this thread, Kim.
Let me help you change the primary administrator on your QuickBooks account. We can start by gathering data to verify that you have rightful ownership or access privileges for the account.
To find out what you need for the documentation, please use this link: Request to be the primary admin or contact. Then, select your business type and complete the form.
After sending your request, you'll be notified through email regarding its status.
Once everything is set, you can another admin user on your account. Here's a link for the detailed steps: Change the primary admin user in QuickBooks Online.
Get back to me about your changing the primary admin concern. I'm always around here in the Community Forum to help you.
