They are the ABSOLUTELY WORST customer support I've ever encountered!! Nobody knows anything. I'll ask the same question to a few different support reps and get a vastly different answer from each of them. We've run into so many issues with the software. But the latest, we have multiple budgets for the various funding sources that we get. We've tried to run the budget vs actual report for a specific budget and the report keeps sending back data that has all the balances for every budget we've entered. I called support and Ian P. tried to "help" me, said he was doing research on his end. Came back with this response "this feature has not been implemented in QBO." What?! This is a basic feature of any accounting software! How can you say this feature is not available when it exists in the system? I just ran the report, it's just not working the way it should! I knew I would get a different answer from someone else, but sucker for punishment, I guess. I reached out via chat this time and get Meraluna. She sends me various links that I've already followed about budget entry and imports. When I ask why someone would tell me this feature does not exist in QBO when it's obviously there, she just apologizes and moves on. Then I mention the multitude of different answers I and my team have been getting, she then abruptly leaves chat. These people don't know anything, they just punt you around because they don't have the accounting or software knowledge to answer your question, or give bad advice that makes the issue worse. We are beyond frustrated with QBO. We've had to spend money on outside consultants to help us out. We shouldn't have to do this. The software sucks, the customer service sucks even worse and I will be making a case to move us out of QBO. I do not recommend this software to anyone. What a joke and a waste of time!!
