Hello there, qcestateplanning. I'm here to provide details to help you set up a contractor in QuickBooks Online (QBO).
Let's start by asking your contractor to check their junk mail and spam folders to see if the invite email is there.
If they can't find it, you can send them a reminder via email to fill out the W-9 form. Here's how:
- Go to the Payroll menu, then Contractors.
- Select your contractor.
- Tap the Send reminder from their profile.
- Check the email address, then tap Send reminder. The contractor will receive a new invitation.
For more details about this process, see this article: Invite a contractor to add their own tax info.
However, if the issue persists after re-inviting them, I suggest contacting our Customer Care Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further. Visit this resource that contains the time when the support is available, depending on your type of subscription, or you can get their number in this article: Contact Payroll Support.
Just in case you want to learn more about how to manage direct deposit for your contractors, you can read through this article for more details: Manage direct deposit for your contractors.
We're always here in the Community to help if you have other questions about managing your contractors. Keep safe, and have a great day ahead!
