Thank you for bringing this matter to our attention, Romel2. I'm here to help you get an immediate resolution so you can manage your invoices efficiently in the QuickBooks Online (QBO) mobile app.
Let's report this to our Live Support team. They are prepared to handle this situation and have specialized tools to collect details and investigate the inability to preview and export invoices. Here's how you can reach out to them:
- Login to your QBO account on a web browser.
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Please choose between the methods to connect with our support.
- Follow the on-screen steps based on your choice.
To ensure you can discuss your concern in detail with our live support, check out their hours of availability in this article: Get in touch with QuickBooks products and services.
Alternatively, I recommend accessing your QBO account on a web browser so you can preview and export your invoices. For best results on your mobile device when using a browser, please ensure you're on iOS 11.1 or newer and turn private mode off if you're on Safari browser. You can also check out this resource for more information about this process: QBO access for mobile devices.
Finally, here's a guide you can read to ensure accuracy when recording invoice payments from your customers: Record invoice payments in QBO.
Efficient invoicing processes increase productivity, allowing you to focus on other business activities. Inform us if you encounter any challenges when utilizing QBO's invoicing features. We're always committed to helping you along the way.
