Thanks for getting back, LeahIlanah.
Allow me to step in and help you access the articles so you can have the information needed to get you 10-digit pin.
Let's try accessing the links using a private window or a different browser to determine if it's the browser that's causing the issue.
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Another way to get your 10-digit pin is to call the IRS E-file service so they can help you reset your pin. Here's their contact information provided by my colleague Catherine_B.
- Contact 866.255.0654.
- Choose option 1 and then 3 for E-file questions.
- When you get an IRS agent, ask for the e-file 10-digit PIN department.
Let me know if I can help you with anything else. I'm just a comment away.
