My PIN was lost in my yearly QB update. I have no clue what the PIN is and it was never written down. Here is what I have gone through. Several calls to QB to be told to call EFTPS as they are who gives that PIN for QB. After calling them they inform me that they do NOT give that PIN. I called the IRS and thanks to Google and a few long wait times on calls I finally found the right phone # to call. Who ever I spoke to did NOT understand what the issue was and sent me back to QB for the PIN and told me that QB would ask for a new PIN for us. FINALLY, I reach someone at IRS that seemed to know. I was told that our PIN had been flagged and deactivated (which I know is not really what happened – it disappeared in the QB update so I did not have a PIN which to enter) because my name (I have been filing the 941’s and W-2’s for the past 14 years through QB) did not match the name they had listed for us for the PIN. The lady at the IRS said our PIN had been deactivated. So, the owner asked for a new PIN. It took several weeks to receive it. We made sure to put the PIN under the owners name this time so when I retire this will not become an issue again. Once we received the new PIN, we had to mail back a signed “yes we received the new PIN” letter the IRS provided. This had to be done within a few days of when they mailed the new PIN, so we put it in the mail that same day. Four weeks since we mailed the letter back it was time to file 1st quarter 941’s. After filing with the new PIN I received the wonderful “failed, rejected by the IRS” email. SO, has the IRS just not had enough time to process our returned acknowledgement letter and activate our new PIN? Crazy frustrating!!
