Hello, @Fernborough. I appreciate you joining the thread.
I can share information if QuickBooks Online (QBO) still sends physical mailed copies of the 1099s for submission made on February 8. I'm also here to help resolve why your contractor can't access their account to view their 1099.
Yes, your recipients will still receive physical copies of their 1099s if you e-filed using QBO even after the January 28 deadline. However, please know that there's no guarantee that it will be received on time.
Your recipients should receive the physical copy of the 1099 within 7-10 business days from its postmarked date. If your recipients aren't able to receive the physical copies within this timeframe, I recommend contacting our Payroll Support for assistance. You can also inquire to them about the specific USPS service that QBO uses.
If it was your contractor who filled out their W9, they can access their account using the same email address. Can I ask if there's any specific error your contractor received while accessing their account? For now, you can consider asking them to use an incognito or other supported browsers and ensuring that they use the same email address.
When you're ready to close your previous fiscal year and prepare for the new one, let me add this article as a reference: Year-end guide for QuickBooks Online.
We'll be here in the Community if you have further questions or updates about your e-filed 1099s. We're committed to offering ongoing support. Take care.
