Hi there, Christine. I'll ensure you get connected with our leading experts to tackle the tax calculation issues affecting your recurring transactions in QuickBooks Online (QBO). Resolving these issues is crucial for uninterrupted business management, and I appreciate you bringing them to our attention.
While I'd like to assist you directly, we can't access your account here in the Community due to security protocols. To ensure a thorough resolution, I recommend reaching out to our live support team again for further analysis. They can identify the root cause of the problem, provide a resolution to address the automatic tax calculation and create a support ticket if needed.
Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Go to the Help menu and select Contact Us.
- Enter your concern and click Continue.
- Choose between Chat with us or Have us call you.
For information and to learn about the support hours, please refer to this article: Get help with QuickBooks products and services.
In the meantime, we'll need to manually adjust the tax calculation on each invoice to ensure both state and county taxes are applied correctly. This workaround will help maintain compliance while we work towards resolving the underlying issue.
Moreover, you can check this article as a reference for managing your recurring transactions in QBO. It offers a detailed overview of these transactions and their associated accounts: Review your recurring transactions in QBO.
I'll also include this article to assist you in ensuring your recurring transactions are up-to-date and in resolving any processes that may have failed: Fix failed recurring transactions in QuickBooks Online.
We value your time engaging here in the Community. We're always ready if you need assistance with recurring transactions or tax calculations. Just utilize the comment section for a quick reply.
