WinginIT
Level 2

QBO is adding sales tax to nontaxable items

QBO has recently started adding sales tax to almost all invoices whether or not they are taxable items. Items are correctly categorized as nontaxable and the Tax checkbox is NOT marked (screenshot attached).  I have to click on the "See the math" link, then click "Enter sales tax manually", then "Revert to automatic calculation" to get the sales tax removed. But then when I go to "Receive payment" the sales tax will reappear on the invoice.  I'm having to double/triple check all invoices and payments throughout the day.