JaneDave_I
QuickBooks Team

Taxes

Thank you for providing detailed information, Landsite.

 

The error you've encountered when attempting to delete a transactions is often due to browser instability or data overload. To resolve this issue, let's follow some troubleshooting steps to see if it's browser-related:

 

  1. Refresh the current page (Use Ctrl + R or Command + R)
  2. Sign out of your QBO account then sign back in.
  3. Try using a different browser.
  4. Use a private or incognito window:
    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + N
    • Safari: Command + Shift + N

 

Once done, you'll want to sign back into your account and see if you can delete the transaction as expected.

 

If the issue persists, I recommend reaching out to our Live Support team. They have the tools needed to securely access your account and thoroughly investigate this unusual behavior.

 

Feel free to reply to this post if you need further assistance.