Thanks for checking in with us, julie39.
In QuickBooks Online (QBO), when creating a new account, you pick a day to start tracking your transactions. Then enter the balance of your real-life bank account for the day you pick. This starting point is the opening balance where it summarises all the transactions that came before it. You enter the same amount in QuickBooks so everything matches your bank records from the start. Just follow the steps and details in the What to do if you didn't enter an opening balance in QuickBooks Online article.
If you forgot to enter an opening balance when you created an account, go back later on and create a journal entry to record it. Then you can get back to business as usual. Just use this method if you haven't reconciled the account yet. If you've reconciled it, or if you have questions, I'd suggest reaching out to your accountant. This can get tricky and they know how to handle the next steps. To learn more about entering an opening balance for the bank, credit card, and other types of accounts, see the Enter an opening balance for an account in QuickBooks Online article.
Feel free to visit our Reconciliation page for more insights about reconciling your bank account with QuickBooks.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.
