If I had to request one single feature in Quickbooks it would be the ability for it to process refunds automatically. That is, refunds issued to my business by a supplier. I buy something from Amazon on the debit card. I send it back. I get a refund. And then that refund appears on the transaction list downloaded from my bank and my heart sinks. I know it's not a simple process so I leave them all to the end of year when I then have about 20-30 to deal with.
As far as I can tell, the only way to deal with a debit card refund from a supplier is by this process:
1. Create a supplier credit
2. Create a bank deposit
3. Create a "cheque" (what??? I don't even have a cheque book any more...)
4. Match the refund to the "cheque".
5. Hope that I got it all right (but probably I didn't).
Each step is a minefield of possible mistakes. Did I choose "travel" instead of "creditors" as the category? Which is correct? Did I get different categories in step 1 and 2? Did I get the date wrong on one of them? Diid I assign the wrong VAT category on one of them? .... And so on.
Please Quickbooks, if you are reading this, can we have a simple way of dealing with refunds? What I want to happen is this:
1. Click on the transaction and select "supplier refund"
2. Match the refund to the original transaction.
3. Done.
Everything else gets done "behind the scenes" with some clever Quickbooks automation.
Is this really beyond the bounds of possibility?
