I can help you with recording your refund transaction, @FAC-UK.
You no longer need to undo the credit transaction. Just proceed to the refund amount that you've received from the Banking page and categorise it to the Creditors (Accounts Payable) account.
Here's how:
- Go to the Banking menu.
- Click to expand the transaction to review its details.
- Select the Categorise button.
- Enter all the information needed.
- Click on Add once you're done.
Check out this article for more information about reviewing downloaded transactions and adding them to the right account: Categorise and match online bank transactions in QuickBooks Online.
Refer to this article for more information about adding and recording payments towards bills through a check, cash, or credit card: Enter and manage bills and bill payments in QuickBooks Online.
I'm always here if you need further help in recording your refund transaction. Keep safe, and have a great rest of the day!
