Transactions

I recognize the need to resolve this issue promptly, Rachael. I can share some steps to connect with Paypal.

I checked for any reported issues on our end specific to QuickBooks Self-Employed but found none. If you've already tried using different browsers and private windows, and the issue persists, I highly recommend contacting our Support Team. This way, they can take a closer look at why you can't connect your PayPal account to QuickBooks. They'll also raise a ticket to our engineering team if needed.

Here's how:

1. Go to this link: Contact Support. 
2. From the Which product is your question about? dropdown menu, select QBSE. 
3. Enter your concern and click Continue.
4. Select a way to connect.

In the meantime, we can manually upload your transactions from your internet banking website into a CSV file. 

Here's how:

Moreover, I'll be adding the following articles to help manage your transactions and create custom categories in QBSE: 

• Overview of QuickBooks Self-Employed
• Custom categories in QuickBooks Self-Employed.

Let me know if you have any other concerns or require further assistance managing your PayPal transactions. I'll be right here to keep helping. Have a good one!