Hi, thanks for getting back to me.
We've set up several recurring invoices which work fine but this one for some reason was automatically sent to the customer marked as paid. We weren't aware until the customer contacted us to ask about it as they knew they hadn't paid it yet. Although the invoice was only sent on the 1st May 2024, the payment shows as from July 2023! The audit log says it was an 'indirect edit by system administration' - not sure what that means?
For the other issue from 26 April. The bank transaction shows as matched twice to the same invoice and again to another invoice from May - which was only created, but not yet sent. On the audit log it says my colleague made indirect edits 5 times on the 28th April and another 4 times on the 29th. It also claims I made an edit on Monday however I know I only viewed, not edited these transactions. We don't use paypal or goCardless.
Hope that makes more sense?
