We can only imagine the amount of time and effort you've invested in resolving this issue, and we want you to know that this isn't the kind of experience we want you to have, PearlCityMedia.
We appreciate you for providing us with a screenshot to isolate the issue better. QuickBooks Online (QBO) automatically identifies transfers between two of your connected bank accounts (including credit card accounts) to look for matches in transfer amounts and dates. To learn more about matching downloaded bank entries, you can check out this article: Match online bank transactions in QuickBooks Online.
Since there's inconsistency in finding matches in transfer transactions, we recommend reaching out to our Customer Care Support Team. They'll look into your account in a safe environment and find the root cause of this issue. Here's how:
- From the Search tab, click Contact Us.
- Enter your question and hit Continue.
- Choose a way to connect with us either Have us call you or Chat with us.
Moreover, refer to this article to help you reconcile your transactions to match your bank and credit card statements: Reconcile an account in QuickBooks Online.
If you have any further questions about matching bank transactions or any Bank feed concerns, add them to the thread. We'll be here to help. Take care always.
