Thanks for getting back in the thread, @CWR11.
Let me provide some clarification regarding offsetting the payments against your customer account.
You're already on the right track with the steps you've tried. It just seems that the automatically apply credits setting was turned on that's why the balance was offset. To check, you'll need to go to your account and settings and change it from there.
Here's how:
- Go to the Gear Icon and select Accounts and Settings.
- Select the Advanced tab on the left-side panel.
- Click the Automation section and be sure to turn off the Automatically apply credits.
- Tap Save and Done.
Next, create a payment by clicking the + New on your Dashboard. Then select Receive payment. Select the customer and enter the amount. Be sure not to select any invoices on the Outstanding Transactions. Click Save and close when done.
This payment will be saved as a credit to your customer. You can apply this credit for future payments. The balance will show as an offset on the customer's page but when you run a report for open invoices, it'll show the actual balance.
For other resources that may help you in the future, you can check out the following links below.
That's all there is to it. Please keep in touch with me here for all of your QuickBooks needs. Thanks for bringing us your question, wishing you and your business continued success in all future endeavors.
