Thank you for your reply.
Just so that you aware, I am fully familiar with the process of uploading a CSV file into QBO containing the missing Paypal fee transactions. I've been doing it every day since I reported this issue in February !
The issue is:
- this should NOT even be necessary. The move to Open Banking should not have been forced upon users until the QBO system was tested and working
- it's the actual process of creating the spreadsheet of missing Paypal transactions that takes the time. Sure, it's only 15 minutes every day but that's 1.75 hours a week spent doing something that I didn't used to have to do until this change was forced upon me
- I'm trying to run my business, not compensate for QBO's self-inflicted failings ...
By the way, I have been in contact with the QBO Online Support team - numerous times ! Perhaps if you had read my original post you'd see exactly why I ended up posting this in the forum: no-one in support would take ownership, no-one would admit that there IS a problem, the problem was closed without consulting me, when it was re-opened it was randomly closed again.
