Sorry for any confusion. I was hoping for another screen where I could expand on my problem in this post and there doesn't seem to be any way of editing it. Hence I'm hoping this reply to my own post will clarify.
One of our employees was on a business trip. He purchased something then returned it for a refund therefore the transaction does not belong to a supplier. In addition the refund was for only part of the original transaction.
I am trying to process the refund through the bank and QBO wants me to pick a customer as the transaction is being seen as Accounts Receivable.
What's the correct procedure please.
Thanks
