Sigh ....
And here is a perfect example of what I was referring to: "Providing the best experience with the product is what we aim for", "our engineers are still working with Paypal", "we don't have a specific time frame", "this issue is being taken care of". They are just words ....
If that's what you believe to be happening then you clearly haven't bothered to read any of my previous comments where I explain that I've reported this issue several times to support since February.
Here's a summary: I reported the missing Paypal fee transactions the first day I was forced to use Open Banking to connect to Paypal (end of February). Support closed the issue. I reported it again, I was told it was fixed. Support closed the issue. I reported it again saying it clearly wasn't fixed. Nothing happened .... and then a month later support closed the issue.
So please don't patronise me by telling me to contact support. Since posting publically in here (something I was reluctant to do) finally support at least acknowledge that there is an issue.
I suppose acknowledgement that there is an issue is a start. But I would also like answers as to why such a bug ridden system was forced upon users without any apparent testing being done to identify potential issues. The missing Paypal fee transactions were apparent the FIRST day that I was forced to use Open Banking and the missing fee transactions, random missing customer transactions, random duplicate transactions a week later etc are still apparent which I why I will continue to update this thread with my experiences.
If you'd also bothered to read the other posts that I'd written you'd appreciate that I'm NOT manually entering the 1,000+ missing Paypal fee transactions into the QBO interface. I am creating a spreadsheet and doing a CSV import. Whilst I could download the activity from Paypal it would actually take longer to remove all of the unwanted information from it than it takes to create a barebones CSV with just the transactions in it. I've tried it both ways and since I have a business to run I do it the way that's fastest for me.
However since QBO turned off the link to my bank I do have to create those transactions manually because they don't offer a way of downloading my transactions so I'm now wasting around 1.5 hours a week doing stuff with QBO that used to take seconds to do before your botched Open Banking solution was forced upon me and other users.
As you put it "Providing the best experience with the product is what we aim for". Seriously ? If that's what you think then you need to re-read this entire thread from the start !
