Transactions

Thank you Kristine.

Unfortunately the procedure you describe is the one we use, the screen presented look completely different than what we see is why I asked.  That being said, when we use the procedure, below is the message we receive;

It doesn't matter what you use for a date, or if you use open items, balance forward or transaction statement, you get the same screen. 

Now we use to be able to go into edit profile and just click the sub off the parent company, follow this same process, print the statement and then reconnect them to the parent, we no longer can do this, as soon as we click off that the customer is a not a sub of a parent company we get this message;

All our payments are posted through the parent company so this would be very time consuming!  Up until a few months ago the system would allow us to do those sub statement no problem, so something has changed.

As a work around I have used Transaction List by Customer report, customized filtering with just the sub customers I need and A/R Paid = Unpaid and other than unused credits on the parent company not showing up, the report will work.  We could export that information and turn it into statement format but honestly we don't have the time to be doing this.  Any discussion you can have to bring back that statement function would be most welcome.  Thanks for taking the time to answer my query.