Troubleshoot Bank Feeds in QuickBooks if, when attempting to perform online activities such as sending bill payments or downloading transactions on the Bank Feeds Center, you encounter one of the following errors:
The error message might also contain any of the following errors:
[OL-200], [OL-202], [OL-206], or [OL-226] or Your last online connection was not completed. QuickBooks is having a problem recovering from this condition. Please contact Technical Support for online banking.
This may happen if there was a connection interruption (system crash, power outage, firewall problem, damaged online vendor payee, or a bill payment partially received by bank) in the last online banking session.
Important: Before troubleshooting online checks or bill payments that are stuck, please contact your financial institution first to avoid accidental re-process of previously-sent payments or missed payments. Verify the status of the last transactions sent and the ones that remain in the queue. Knowing this information will help you in making informed decisions following error recovery.
Note: In some cases it may be necessary to switch to register (classic) mode to successfully clear the transaction.
Register or Classic mode:
Side-by-Side or Express mode:
Press and hold the Ctrl key through the entire Online Banking connection, except when typing. Refer to the instructions for clearing stuck transactions.
If the problem persists, open the connlog.txt file, located in the same folder as your company file, to view connection messages. See Collect Bank Feeds log files for detailed instructions.
Press and hold the Ctrl key through the entire Online Banking connection process, except when typing. When going online (Send/Receive, Sync Accounts, etc.) the steps will vary depending on the message received.
Note that it may be necessary to go through this process several times on the same transaction before it will clear.
Remove payment from Pay Online Status
On the Items to Send section of Bank Feeds Center (name varies by QuickBooks Desktop version), select the problem transaction from the list. For Side-by-Side or Express modes, select the hyperlink for Online Checks and Bill Payments to display the list.
Delete a stuck Online Payment
On the Items to Send section of Bank Feeds Center (name varies by QuickBooks Desktop version), select the item to be deleted and choose Delete. If this fails to remove the payment:
Note: It may be necessary to perform these steps several times to remove the transaction. If you're unable to resolve the error using these steps, restore a backup created prior to the error occurring. If no backup exists, the file will need to be repaired by Data Services. Fees may apply.
In some instances you may receive Error OL-301 on your next online connection or setup attempt. If this happens, additional troubleshooting steps may be required.