Need to make changes or updates to your accounts or subscriptions? Visit the Account Management Page
New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going
We're here when you need us. Message our social care experts on Twitter, Facebook or visit our community for quick support
QuickBooks HelpQuickBooksHelpIntuit

Collect Bank Feeds log files

SOLVEDby QuickBooksQuickBooks Enterprise Suite1Updated September 08, 2021

The Bank Feeds logs record what happens during an online connection with your bank. If the connection fails, or you get an error, the logs can help pinpoint the failure.

The way QuickBooks generates online banking logs has changed. There is now a preference to set to create log files. Make sure to do this before you reproduce the bank feeds issue. Here’s how:

  1. Select Preferences from the QuickBooks Edit menu.
  2. Select Checking, then Company Preferences.
  3. Select Turn on Bank feeds log files, then OK.

Logs now go to a new location:
C:\Users\YOUR USER NAME\AppData\Local\Intuit\QuickBooks\Log\XX.0

*In this path, XX.0 represents your version of QuickBooks Desktop. For example, 18.0 is Enterprise 18.0 and QuickBooks Pro 2018 starts with 28.0. Continuing on, 21.0 is Enterprise 21.0 whereas QuickBooks Pro 2021 is 31.0.

Go to the folder location using File explorer and search for the Bank Feeds log files referenced below.

Direct Connect

  • ~qbofx32 (encrypted)
  • ~qbofxod (encrypted)
  • connlog.txt

Sample connlog.txt files

The following are sample connlog.txt files for errors which require bank or user action.

User-added image

Web Connect

These files are not encrypted and can be opened as a .txt file.

  • Web Connect files (.QBO) are files you download from your Financial Institution's (FI) website which you will import to QuickBooks. To learn more, see Import web connect (.qbo) files.
  • The connlog.txt file contains connection data that may reveal the cause of the failure.

Since QuickBooks' role in Bank Feeds is that of an access point, the majority of OL and OLSU errors received are solved at the bank's end.

  • Banks have a support channel: All Financial Institutions (FI) that currently support QuickBooks Online Banking have an escalation path to the Online Connectivity Group at Intuit via
  • For proper assistance when contacting your bank, ask for a bank representative familiar with QuickBooks Bank Feeds and account activation.
    • Ask the agent to verify if your account/s are activated for the services you require for QuickBooks (not Quicken).
    • If the issue remains unresolved, get a case/ticket # and request to escalate the case.

Was this helpful?

You must sign in to vote, reply, or post
QuickBooks Enterprise SuiteQuickBooks Accountant DesktopQuickBooks DesktopQuickBooks Desktop for Mac

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.