Find out what to do when you can’t deactivate your bank account’s online services in QuickBooks Desktop.
When you deactivate bank feeds for an account, the lightning bolt (Windows) or blue circle (Mac) disappears beside the bank account's name in the Chart of Accounts. If you can still see it, this means the bank feeds is still active for the account.
Solution 1: Re-sort your lists
Re-sort your list to make the accounts go back to their default order and undo changes you made. This can often repair issues in your list that prevents you from deactivating bank feeds.
Solution 2: Verify and rebuild your company file
Solution 3: Deactivate bank feeds using Excel
If you still can’t deactivate bank feeds, here’s a manual process where you edit the file in excel, then import it in QuickBooks to deactivate bank feeds.