Error OL-200, OL-202, OL-206, or OL-226: Your last online connection was not completed

Learn how to fix errors OL-200, OL-202, OL-206, or OL-226 when you download transactions or send payments in the Bank Feeds Center.

If you see error OL-200, OL-202, OL-206, or OL-226 followed by one of the following error messages, it means one or more online payments didn’t send successfully.

• {Your financial institution} sent an error message. Check with {Your financial institution} before trying to resend your transactions.
• Your last online connection was not completed. QuickBooks is having a problem recovering from this condition. Please contact Technical Support for online banking.

Before you troubleshoot: 

• Back up your QuickBooks company file. 
• Contact your bank to find out the status of the last transactions sent and the ones that remain in the queue.

Solution 1: Clear stuck online transactions

If any payments show as paid at your bank, and are listed in the queue, go to Solution 2 to delete them without re-sending.

Find out which payments are stuck

Note: In some cases it may be necessary to switch to register (classic) mode to successfully clear the transaction.

1. Go to Banking.
2. Select Bank Feeds then select Bank Feeds Center.
3. From the Bank Accounts list, choose the account with stuck transactions.
4. In the Send items to your bank section, uncheck all online checks and bill payments to be sent.
5. Select the first payment, then select Send Items.
   1. Repeat step 5 for each online payment until the stuck transaction is found.
6. When you've identified the stuck online payment, continue to clear stuck online transactions.

Clear stuck transactions

1. Hold the Ctrl key on your keyboard and select Send/Receive or Sync Accounts..
2. Continue to hold the Ctrl key through the entire Online Banking session, except when you need to enter your user ID, password, or PIN.
3. The message "Your last online connection was not completed. QuickBooks Desktop is having a problem recovering from this condition" appears.
4. Continue to hold the Ctrl key and select OK.
5. The message "Do you wish to resend this request again to your financial institution, do it only after speaking to the Online Banking Technical Support." appears.
6. Continue to hold the Ctrl key while you select OK.

This will clear and resend the stuck request(s). You may need to go through this process several times on the same transaction before it'll clear.

Solution 2: Remove a stuck online payment without resending

If you can't clear the stuck payment, here's how you can remove the payment from the queue:

1. Open the stuck payment in your register.
2. Hold down the Ctrl key and select Pay Online or Online Bank Pmt to uncheck it.
3. If you receive a message, continue to hold the Ctrl key and select OK.

If the payment is still in Items to Send in the Bank Feeds Center, select the item to be deleted and select Delete. If this fails to remove the payment:

1. Select the payment, hold down the Ctrl key, and select Delete. You’ll receive a message that you can't delete the payment.
2. Hold the Ctrl key and select OK.
3. You’ll receive a message asking if you want to remove restrictions, select Yes.
4. Select the payment and select Delete.

Note: You may need to repeat these steps several times to remove the transaction. If you're unable to resolve the error using these steps, restore your backup. If you don’t have a backup, collect your Bank Feeds log files and contact support and we’ll help you repair the file. Fees may apply.