What to do when a network issue error has occurred
by Intuit• Updated 9 months ago
Are you having network issues? Do you see an error message telling you a network issue has occurred? This article will walk you through some of the causes, and how to fix them.
Why do I see an error message?
When a network issue happens and QuickBooks Online displays the message (Error: a network problem has occurred) it means a portion of a page has not been fully loaded due to network issues. Resolving this issue is quick and easy by following a few simple steps.
How to remove the network error message
- Select the Reload button or press F5 on your keyboard (Command + R if you're using a Mac) to download the entire page.
- If the problem persists, restart your browser and then sign in to QuickBooks Online.
- If refreshing the browser doesn't work, check if your computer is running any firewall software. If a firewall is present, configure it to allow access for http://accounting.quickbooks.com and https://qbo.intuit.com
- If you're still getting the error message, contact a QuickBooks Online customer care representative.
Need more help?
When you contact a QuickBooks Online Customer Care representative please have the following information available:
- An exact description of what's going on.
- Any firewall or other security software installed on your computer.
- Any updates that were installed on your computer recently.
By having this information, it will help the QuickBooks Online Customer Care representative quickly assist you.
Sign in now for personalized help
See articles customized for your product and join our large community of QuickBooks users.
More like this
- How to fix Error 6189, 816 and 6190, 816by QuickBooks•27•Updated June 24, 2024
- Error -6094, 0 (6010, 2) An error occurred when QuickBooks tried to start the databaseby QuickBooks•Updated almost 2 years ago
- Fix locked file errors in QuickBooks Desktopby QuickBooks•3•Updated June 13, 2024
- Fix common problems and errors with the QuickBooks Desktop Tool Hubby QuickBooks•234•Updated May 03, 2024