Learn what Error H202 and H505 are and what to do if you see them in QuickBooks Desktop.
If you see Error H202 or H505 (or H101 and H103) when you try to switch to multi-user mode, we’re here to help. These errors mean something is blocking the multi-user connection to your server. We'll show you how to fix the issue.
Using another hosting solution
If you use another solution like Enterprise Hosting through Right Networks or one of our affiliated Intuit Hosting Providers, contact them directly to restart your hosting environment. You’ll need to work with them as you troubleshoot.
|Important: Devices like Network Attached Storage (NAS) don’t support the Database Server Manager.|
Hosting your own network with Windows Server 2012 Essentials R2
Follow these steps if you use Windows Server 2012 Essentials R2, to host your network.
Fix Error H202
Follow steps depending on how you host your company files
Hosting your own network
If you haven’t already, follow the steps to install QuickBooks Database Server Manager on your server for each version of QuickBooks you use. Your server is the computer that hosts your company files. After you install Database Server Manager:
There are two ways to set up QuickBooks Database Server Manager:
- The Full Program option: You install the full version of QuickBooks Desktop and Database Server Manager on your server computer.
- The Server Only option: You only install Database Server Manager on your server computer.
Run the QuickBooks Database Server Manager on your server with the QuickBooks Tool Hub
Step 1: Download and install the QuickBooks Tools Hub on your server
The QuickBooks Tool Hub helps fix common errors. You'll need to close QuickBooks to use the tool hub. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.
- Close QuickBooks.
- Download the most recent version (220.127.116.11) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.
Step 2: From the Tool Hub, run the QuickBooks Database Server Manager on your server
Your server computer is the one that stores your QuickBooks company file(s). Your other computers connected to your network are your workstations.
- From the QuickBooks Tools Hub, select Network Issues.
- Select QuickBooks Database Server Manager. If QuickBooks isn’t on your server, it'll prompt you to install it.
- Inside the QuickBooks Database Server Manager, select Start Scan if you see your company file folder(s). If you don't, Browse to the location of your company file and then select Start Scan.
- The QuickBooks Database Server Manager will repair your firewall permissions automatically. When the scan finishes, select Close.
- Open QuickBooks on each workstation where you see Error H202. Select File and Switch to Multi-user Mode. If you use your server computer as a workstation, be sure to check it too.
Step 3: From the Tool Hub, run the File Doctor
- From the tool hub, select Company File Issues.
- Select Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open. (Note: If the QuickBooks File Doctor doesn't open, search for QuickBooks Desktop File Doc and open it manually.)
- In QuickBooks File Doctor, select your company file from the dropdown menu. If you don’t see your file, select Browse and search to find your file.
- Select Check your file (middle option only) and then Continue.
- Enter your QuickBooks admin password and then select Next.
If your workstations can go into multi-user mode without any issues, everything is fixed.
If you still see Error H202, continue to our other solutions.
Fix Error H202 manually
Fix Error H101, H303, and H505
If you see Error H101, H303, or H505, one or more of your workstations is set to be the server for QuickBooks. Your server (the computer that hosts your company files) should be the only computer set to host multi-user mode.
The Host Multi-User Access option should be turned off on your workstations. These are the computers on your network that don’t host your company files. Your server computer should be the only one hosting.
|Note: You can do these steps before opening a company file.|
- Open QuickBooks on any workstations where you see H101, H303, or H505.
- Don't open your company file. Instead, select the File menu and hover over Utilities.
- If you see the Host Multi-User Access option, don’t select it. Move on to the next workstation. This one isn’t causing the problem.
- If Stop Hosting Multi-User Access is an option, select it.
- Repeat these steps on all workstations where you see Error H101, H303, or H505.
After you check your workstations, move on to your server computer. This is the computer that normally hosts your company files.
- Open QuickBooks on your server computer.
- Open the File menu and hover over Utilities.
- If Host Multi-User Access is an option, select it. If Stop Hosting Multi-User Access is an option, don’t select it.