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Intuit

Error: The attempt to log in with the user name Admin failed

This article helps you resolve the following error messages:

  • The attempt to log in with the user name xxxxx failed. This user is already logged into the company file. Try a different user name.

  • User ID Admin is already logged into the company file.

You may get these errors if:

  • The accountant or user logging into the company file is using Remote Access, and did not log out from a previous session.
  • The user is already logged into the company file from a different workstation.
  • An electrical problem caused an issue in the network.

To fix the errors:

  1. End all open QuickBooks processes.
    1. Open Task manager by pressing Ctrl+Alt+Delete.
    2. Select the Processes tab.
    3. Choose Image Name to sort processes alphabetically.
    4. Right-click all processes that begin with "qb" then select End Process.
  2. Open QuickBooks Desktop and log in to the company file.
  3. If unsuccessful, restart the server that stores and hosts the company data file.
  4. After restarting the server, open QuickBooks on a workstation, then log in to the company data file.
  5. If still unsuccessful, log in as a different user.
    • If you do not remember your Username and/or Password, contact your QuickBooks Administrator about resetting your QuickBooks login credentials.
    • If you are the QuickBooks Administrator: Select the reset button on the login screen, and answer the challenge questions.
    • If you are still having problems, select the link to the Intuit Automatic Password Removal Service. See Use the Automated Password Reset Tool for QuickBooks Desktop.
  6. If you're still unsuccessful, restore your latest backup and reenter data.