Learn how to set up your Bluetooth card reader so you can start taking payments with GoPay or QuickBooks Online mobile today.
More information about our Bluetooth card readers can be found at QB21 and QB31 Bluetooth card reader features and compatibility.
Note: The mobile card reader comes with a USB cord for charging. If you're having a difficulty finding it, pull the tag on the left side of the packaging to reveal a smaller box that contains the cord.
QB21 and QB31 Card Readers
Chip: Insert the card into the front slot with the chip facing downward, and the magnetic stripe facing the Payer.
Swipe: Slide card across the slot on the back of the reader, and the magnetic stripe facing the Payer.
QB31 Reader Only
Contact list: Customer will have to tap their device to the front of the reader to use Apple Pay, Google Pay, and Samsung Pay.
NOTE: Front of reader = USB slot positioned on the bottom left-hand corner.
Still need help connecting your reader? Here are some steps you can do to help you connect your mobile reader.
Note: You must be logged into GoPayment or QuickBooks Online mobile app as an administrator to access the Card Reader settings.
Bluetooth card reader can only be connected to Bluetooth compatible devices. Make sure that your device's Bluetooth is turned on.
To turn the card reader on, press and hold the power button on the side of the device until the green light is visible. If your card reader comes with a charging dock, remove the device from its dock prior to pressing the power button.
Check the support website of your device’s manufacturer for detailed steps on how to install updates.