cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

Set up Bluetooth Card Reader for GoPayment or QuickBooks Online mobile

Learn how to set up your Bluetooth card reader so you can start taking payments with GoPay or QuickBooks Online mobile today.

More information about our Bluetooth card readers can be found at QB21 and QB31 Bluetooth card reader features and compatibility.

Note:  The mobile card reader comes with a USB cord for charging. If you're having a difficulty finding it, pull the tag on the left side of the packaging to reveal a smaller box that contains the cord.

Check which app interface you're using:


Set up and use QB21 and QB31 card readers

Troubleshoot connectivity issues

Still need help connecting your reader? Here are some steps you can do to help you connect your mobile reader.

Note: You must be logged into GoPayment or QuickBooks Online mobile app as an administrator to access the Card Reader settings.

Solution 1. Disconnect and reconnect the card reader.

Solution 2. Make sure Bluetooth on the mobile device is on.

Bluetooth card reader can only be connected to Bluetooth compatible devices. Make sure that your device's Bluetooth is turned on.

Solution 3. Turn your mobile card reader on/off.

To turn the card reader on, press and hold the power button on the side of the device until the green light is visible. If your card reader comes with a charging dock, remove the device from its dock prior to pressing the power button.

Solution 4. Update QuickBooks GoPayment and QuickBooks Online mobile app.

Solution 5. Download and install (OS) updates.

Check the support website of your device’s manufacturer for detailed steps on how to install updates.