Search or request support for your bank or credit card account when connecting to online banking in QuickBooks Online or Self-Employed

When you connect your bank feed to QuickBooks Online, it can get confusing when your bank isn't listed in the way you expect.

If you can't find your bank when you search:

• Verify the spelling. Make sure the spelling is exactly as it appears on your bank's website.
• Use very specific names to search for your bank. If you still can't find anything, try broader names like "Citi."
• Enter your bank's URL into the search. For example, search for "hsbc.com" for HSBC.

Request support for your bank

If you have tried all the options matching your bank's name and still can't connect, or if your bank doesn’t appear, request support for your bank.

In QuickBooks Online

1. Go to Transactions, then select Bank transactions (Take me there).
2. Select Connect account.
3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported providers".
4. Enter your Account provider name and Account provider sign-in URL, then select Request.

In QuickBooks Self-Employed

1. Go to the profile ⚙ icon and select Connect bank.
2. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks", and you will be presented with helpful tips to try and locate your bank account.
3. If you're still unable to find your bank, select Request.
4. Enter your Account provider name and Account provider sign-in URL, then select Request.