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QuickBooks Subscription and Payroll powered by Employment Hero Price and Billing changes from 1st April 2021

SOLVEDby QuickBooks20Updated April 02, 2023

What are the QuickBooks subscription price changes?
On 1 April, 2021 the monthly price of some of your QuickBooks plans is increasing to bring them in line with current pricing.

QuickBooks subscription pricing from 1 April 2021

PlanRetail price
Simple Start$20

What are the new payroll price changes?

Starting 1 April, 2021, you will need to pay an additional cost of $5.00/month for every employee you pay, plus $10.00/month for Advanced Payroll.

When does the new payroll pricing take effect?

The new payroll pricing takes effect from 1 April, 2021. There are no changes to how you currently use payroll.

Why is this change happening?

This change will allow us to continue to invest in new features that will mean less admin for you and your clients. Recent updates include QuickBooks Cash Flow, receipt capture and jobkeeper payroll updates. For a full list of updates, please view our product roadmap.

How many pay runs are included in fees for each employee paid?

There are unlimited payruns per employee paid each month.

When will I get my first bill?

You will receive your last bill from Employment Hero in February. You will receive your first QuickBooks invoices, which include Employment Hero fees, from 1 April, 2021, depending on your billing date.

How will the change in billing work?

Your QuickBooks bill will be charged based on how many unique employees were included in pay runs finalised in the previous month, while the Advanced Payroll monthly subscription fee will be billed in advance for the next month ahead.

For Standard Payroll, on any given bill you will be charged by the number of unique employees included in pay runs finalised in the previous month.

For Advanced Payroll, on any given bill you will be charged for the subscription monthly fee for the next month and also charged for the number of unique employees included in finalised pay runs in the previous month.

Will I still receive Employment Hero bills?

If you previously received Employment Hero bills, soon, you’ll receive one bill every month that includes both your QuickBooks subscription fee and your payroll usage fees. No more Employment Hero bills or Employment Hero payments—just one simple bill from QuickBooks.

Can I change my QuickBooks plan?

Yes, you can downgrade or upgrade your subscription at any time. Simply visit the Billing and Subscription section of your account to view or change your current plan. Learn how to change your subscription here.

Any change to your plan will result in the loss of any promotional offers and discounts you currently enjoy, from the change date.

FAQs for QuickBooks Payroll subscriptions disconnecting on 24 November, 2021

Q: Will I be back-charged for my QuickBooks Payroll usage from the official price change date of 1 April, 2021? 

No. You will only be charged for any QuickBooks Payroll usage if you change your QuickBooks Online account to include a QuickBooks Payroll plan after 24 November, 2021

Q: If I set up a new QuickBooks Payroll plan after my free subscription has ended, will I need to re-enter my employees and other set up details? 

No—all your details and original connections will remain in QuickBooks Payroll. You won’t need to do any further set up once you have added a QuickBooksPayroll plan to your account. 

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