Why doesn't anything happen when I select a button or link?

If you click a button or link and nothing happens, that means that pop-up windows are being blocked. To troubleshoot this issue, please select the appropriate browser below, and follow the steps.

Firefox (Windows or Mac): Check for pop-up blockers

1. Select Menu, then select Options.
2. The Options window will appear; select the Content tab.
3. Go to the Pop-Ups section and untick the box or select Exceptions and add qbo.intuit.com as an exception.
4. Select Save Changes.
5. Once adjusted, sign out, close Firefox, reopen it, and sign back in.
6. Try accomplishing the task you were blocked from before.

Things to consider:

• There are various toolbars that have their own pop-up blockers. The menu option or icons for the pop-up blocker will vary between different toolbars.
• Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it will list the number of pop-ups blocked or current on/off status.
• If your QuickBooks Online pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.

Google Chrome: How to check for pop-up blockers

1. Open Chrome, select More ⋮, then select Settings.
2. Under Privacy and security, select Site settings.
3. Select Pop-ups and redirects.
4. Select the option to allow or disallow sites to send pop-ups or use redirects.
5. (Optional) If you prefer to keep pop-ups blocked, add an exception for QuickBooks Online instead:
   1. Select Add next to Allowed to send pop-ups and use redirects.
   2. Enter qbo.intuit.com.
   3. Select Add.

Note: The steps may vary depending upon your browser version.

Things to consider:

• There are also various toolbars that have their own pop-up blockers. The menu option or icons for the pop-up blocker will vary between different toolbars.
• Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it will list the number of pop-ups blocked or current on/off status.
• If your QuickBooks Online pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.

Safari: Check for pop-up blockers

1. Select Safari, then select Preferences.
2. Select Security.
3. Untick the Block pop-up windows box to enable pop-ups.

Things to consider:

• There are also various toolbars that have their own pop-up blockers. The menu option or icons for the pop-up blocker will vary between different toolbars.
• Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it will list # of pop-ups blocked or current on/off status.

You now know how to check for and update pop-up blockers in your browser.