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Employees tab not loading

by Intuit Updated 3 years ago

Are you trying to access the Employees tab but the screen is white and won't load?

If you have 3rd Party cookies blocked in your settings this may cause issues with loading the Employees tab.

Follow the steps below to unblock 3rd Party Cookies:

For Google Chrome:

  1. Select the 3 vertical dots on the top right corner
  2. Select Settings
  3. Under Privacy and Security select Cookies and other site data
  4. Select Allow all cookies under General Settings

For Safari:

  1. Select Safari on the top left corner
  2. Select Preferences  then Privacy 
  3. Untick Prevent Cross-Site Tracking

For Firefox:

  1. Navigate to the Employees tab
  2. Select the Shield icon next to the URL bar on the top left corner
  3. Toggle the switch off for  Enhanced Tracking Protection

Once you have unblocked third-party cookies, return to your QuickBooks file. Log out, then log back in. The Employee tab should now load.

QuickBooks Online Payroll AdvancedQuickBooks Online Payroll Standard

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