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Intuit

Clear cache and cookies to fix issues when using QuickBooks Online

Learn how to delete browser cache and Intuit-specific cookies to quickly fix issues when using QuickBooks Online.

QuickBooks Online uses browser cache and cookies to run faster. But there are rare times when cache and cookies cause small problems.

If you’re experiencing any of the problems below, don’t worry. We’ll help you clear your browser’s cache and cookies to fix them.

  • QuickBooks keeps asking you to sign in, even after signing in multiple times.
  • You can't view forms (like your annual payroll forms or invoice preview), or your browser is taking an unusually long time to download forms.
  • You’re having trouble exporting data (for example, exporting a report to Excel or transactions to another accounting program).
Note: To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

Step 1: Clear your browser’s cache

Your browser’s cache saves files on your computer to load websites faster on your next visit. But overtime, it also gets full with outdated files that may cause small issues.

It’s a good idea to clear cache from time to time. Follow the linked steps for your browser:

Note: Be sure to uncheck Cookies and other site data so you won’t get signed out of websites, including QuickBooks Online.

After clearing cache, make sure to restart your browser.

Step 2: Clear Intuit-specific cookies from your browser

Most of the time, you only need to clear your browser's cache. But if you keep having the same problem even after doing that, you can clear Intuit-specific cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.

Note: It’s important to only clear Intuit-specific cookies.

When you’re ready, follow the steps for your browser.

Google Chrome

  1. Select the Menu: button.
  2. Select Settings.
  3. Select Advanced.
  4. Select Site settings under Privacy and Security.
  5. Select Cookies and site data.
  6. Select See all cookies and site data.
  7. Type “intuit” in the search bar to find Intuit cookies.
  8. Select Remove.
  9. Restart Google Chrome for the changes to take effect.

Mozilla Firefox

  1. Select the Open menu ≡.
  2. Select Preferences ⚙.
  3. Select Privacy Security.
  4. Select Manage Data under Cookies and Site Data.
  5. Type “intuit” in the search bar, and select Enter to find Intuit cookies.
  6. Select Remove All.
  7. Select Save Changes.
  8. Restart Mozilla Firefox for the changes to take effect.

Safari

  1. Open Safari.
  2. Select Safari beside the apple icon to the top left.
  3. Select Preferences.
  4. Select the Privacy.
  5. Select Manage website data.
  6. Type “intuit” in the search bar to find Intuit cookies.
  7. Select Remove all.
  8. Select Remove now.
  9. Select Done.
  10. Restart Safari for the changes to take effect.

Microsoft Edge

Microsoft Edge doesn't let you delete site-specific cookies. If you’re still having trouble, get in touch with us so we can help.

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