Clear cache and cookies to fix issues when using QuickBooks Online

Learn how to delete browser cache and Intuit-specific cookies to quickly fix issues when using QuickBooks Online.

QuickBooks Online uses browser cache and cookies to run faster. But sometimes these can also block web pages from loading. If you’re experiencing any of the problems below, don’t worry. We’ll help you clear your browser’s cache and cookies to fix them.

• QuickBooks keeps asking you to sign in, even after you've signed in multiple times.
• You can't view forms (like your annual payroll forms or invoice preview), or your browser is taking an unusually long time to download forms.
• You’re having trouble exporting data (for example, exporting a report to Excel or transactions to another accounting program).
• You're having trouble loading specific pages in QuickBooks.

Step 1: Clear your browser’s cache

Your browser’s cache saves files on your computer to load websites faster on your next visit. But it also gets outdated overtime, which can cause issues. Follow the steps to clear cache for your browser:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing cache, make sure to restart your browser.

Step 2: Clear Intuit-specific cookies from your browser

Most of the time, you only need to clear your browser's cache. But if you keep having the same problem even after doing that, you can clear Intuit-specific cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.

Note: It’s important to only clear Intuit-specific cookies.

Google Chrome

1. At the top right, select the More ⋮ icon.
2. Select Settings.
3. Select Privacy and security.
4. Select Cookies and other site data.
5. Select See all cookies and site data.
6. Type “intuit” in the search bar to find Intuit cookies.
7. Select Remove all shown or the trash can icon.
8. Restart Google Chrome for the changes to take effect.

Mozilla Firefox

1. At the top right, select the Menu ☰ icon.
2. Select Settings.
3. Select Privacy & Security.
4. Select Manage Data under Cookies and Site Data.
5. Type “intuit” in the search bar and select Enter to find Intuit cookies.
6. Select Remove All Shown.
7. Select Save Changes.
8. Restart Mozilla Firefox for the changes to take effect.

Safari

1. Open Safari, then select Safari beside the apple icon to the top left.
2. Select Preferences or Settings.
3. Select Privacy, then Manage Website Data.
4. Type “intuit” in the search bar to find Intuit cookies.
5. Select Remove All.
6. Select Remove Now.
7. Select Done.
8. Restart Safari for the changes to take effect.