QuickBooks Online uses a timeout feature for your security. This feature helps prevent unauthorised persons from accessing your data when you're away from the computer.
So, if you are working in QuickBooks Online and is inactive for a period of time, you will see a "time out" security message. The default setting is 1 hour, but that setting can be changed for up to 3 hours.
Change the time out duration in QuickBooks Online
- Go to Settings ⚙️, then select Account and Settings.
- Select Advanced.
- Select Edit ✎ from the Other preferences section.
- Choose 1, 2, or 3 hours from the Sign me out if inactive ▼ drop-down menu.