Auto-Fill my return is not working November 27, 2023

RosePay · ‎November 27, 2023

Ever since I uploaded the latest update in Profile I cannot use Auto-Fill my return. It sits on the Launch CRA website and then gives a message stating "Your session with the CRA online services did not initiate or timed out. Please close this window and try again"

I cannot find anything on the efile site indicating they are down. This has been an issue for several days now.

Nadeem Dean · ‎November 27, 2023

I am having the same issue. What should we do?

Mario B · ‎November 29, 2023

Good morning, the issue has been resolved yesterday.

Taxgiant · ‎November 29, 2023

Could you please share the resolution as I have also been dealing with this issue and have even done a clean uninstall and contacted the CRA. As of 2:30pm Nov 29 2023 I am very much still having this issue and have no other options to try. Its been 3 days of exasperation.

Mario B · ‎November 29, 2023

I am being told that its working now

Taxgiant · ‎December 01, 2023

Well yesterday I was told by support that it definitely is not fixed for 2022 T1s and I was put on an email list with others that would be notified when it was fixed and the developers did not have an ET.

Mario B · ‎December 01, 2023

Its a long story, it was working then it stopped working , but since this morning it should be working now

Taxgiant · ‎December 04, 2023

STILL NOT WORKING! Mario you need to stop spreading misinformation about it being fixed. It is now DEC 4 and I have been put on a list that will notify when it IS fixed. Maybe you should ask to be put on it too so you can stop gaslighting us.

Nadeem Dean · ‎December 04, 2023

It was working for me. Even last night it worked for me. Perhaps you would like to investigate further.

Taxgiant · ‎December 04, 2023

Was the T1 a 2022? Or was it an earlier year. The earlier years are not the issue, it's the current 2022 year returns.

Mario B · ‎December 06, 2023

Issue has been resolved