Auto Fill Return forbidden CRA error message

ETaxCanada · ‎March 12, 2024

I am logged into CRA and can access my client accounts, however when I try to Auto Fill Return, I get the CRA message "Forbidden You are not authorized to view this page".

I have used Auto Fill Return in prior years with no issues, and have not changed anything. And yes, I have Authorization to my clients files, and I'm on the most recent version of Profile T1. Please advise, thanks!

Mario B · ‎March 12, 2024

We had a client with an issue like this. They were able to login to represent a client and see the data of the client, but they were unable to AFR. They had to call CRA and ask CRA to unlock Autofill functionality

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Mario B · ‎March 12, 2024

Are you using a VPN, or do you have a firewall?

ETaxCanada · ‎March 12, 2024

No to both.

Mario B · ‎March 12, 2024

We had a client with an issue like this. They were able to login to represent a client and see the data of the client, but they were unable to AFR. They had to call CRA and ask CRA to unlock Autofill functionality

ETaxCanada · ‎March 13, 2024

I called in to CRA and got it fixed, thanks!