Find out what to do when you can’t deactivate your bank account’s online services in QuickBooks Desktop.
When you deactivate Bank Feeds for an account, the lightning bolt disappears beside the bank account’s name in the Chart of Accounts. If you can still see it, this means the Bank Feeds is still active for the account.
Follow these alternative steps so you can deactivate Bank Feeds for your account without any problems.
Solution 1: Re-sort lists
- Create a backup of your company file.
- Re-sort lists.
- If you still can’t deactivate bank feeds, verify and rebuild your data.
Solution 2: Merge the account with a new one