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ProFile Duncan
ProFile Team

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Hi, thank you for using Intuit ProFile Community

Due to unprecedented filing volumes last Friday, you might have experienced filing errors. We apologize for the inconvenience and understand how it impacts your business. Please rest assured that we will work with you to resolve this.

shelby113
Level 3

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Please tell me we will not have the same issues June 30 when filing T2's

ProFile Duncan
ProFile Team

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Hi, thank you for using Intuit ProFile Community

Due to unprecedented filing volumes last Friday, you might have experienced filing errors. We apologize for the inconvenience and understand how it impacts your business. Please rest assured that we will work with you to resolve this.

brengil
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Calling what happened an inconvenience is an insult to us professionals who were trying to meet client needs. You were well aware that the tax deadline was April 30th and therefore should have had all your ducks lined up in advance to carry any potential "high" volume of returns being processed. Some returns have been filed late.  What are your plans for addressing that? 

I know I will be looking into other tax filing solutions for next year as ProFile has majorly dropped the "ball" this year.

JamesCampbell
Level 5

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

maybe you didn't hear but it was cra not profile that was the problem! i called and was told that by my efile help desk. maybe cra will not drop the ball next year but i doubt it. 

kivacin
Level 4

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Profile Duncan please state CLEARLY if this was a CRA problem or was it an Intuit problem. We need to know!

ddekanic
Level 2

Anyone else getting this message trying to EFILE? "Unable to get response from the Government Agency. Please try again later CRA T1 EFILE service failed at return Code=500"

Same hear but only on one client repeatedly.  I've efiled 3 others.  Go back to this one client and same message.  Has to be a glitch in the software for one particular thing.  Frustrating!