Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hello,
I successfully updated my ProFile license for 2020 T1 on my home PC. When trying to do the same on my work PC, I keep getting "License Error Occurred: An invalid license-product code combination was entered".
I contacted phone support, they recommended I re-install ProFile (which I did), and I still get the same error when trying to update the license.
To troubleshoot on my own, I tried entering the license on ProFile on a new laptop I just purchased, and sure enough it worked just fine.
I tried again to enter the product/license on my work PC, and again get the same error. No flex licensing options, nothing. Why do I keep getting the License Error on my primary work PC? Has anyone encountered this problem? If so, how did you fix it? I am 100% certain that the product code and license key are correct. All computers in question are up-to-date running Windows 10.
Any insight appreciated.
Thanks
Gary
Hi Gary,
Congratulations on updating your ProFile license. It's vital you're able to use the program on your work computer without any issues. Don't worry, I'll be happy to steer you towards the right path with this.
When you get an error message that says "License Error Occurred" after entering your license information, it means that
I'm confident that you've verified the info above on your end. Your time is valuable and I'd like for you to save every second of it. You'd benefit more by reaching out to our support team again so they can take a closer look at what's happening on the work PC. You can reach out to our ProFile support team by dialing 1-800-452-9970 from 9 AM to 6 PM (EST) weekdays.
Feel free to ask other questions. I'm here to help.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here