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What happens to my QuickBooks Online data after I cancel?

by Intuit•56• Updated 1 week ago

Have your business needs changed? Have you decided to cancel your QuickBooks Online subscription? If so, there are few things you should know about the life of your QuickBooks Online data after you end your QuickBooks Online subscription.

QuickBooks Online stores your data with read-only access for 1 year after you cancel your subscription or your trial expires The specific data retention period depends on how your account was cancelled.

If you cancel during a free trial or if your trial expires, your data is available for 90 days.
If your credit card is declined, you have 14 days to update your billing information. During this time you have full access to QuickBooks Online. After that, your account is suspended and you will have to re-subscribe to access your data.
If you were subscribed to QuickBooks Online, you can export data to Excel or to a desktop version of QuickBooks up to a year after you cancel.
If your were using a trial version, you must export within 90 days after you cancel.

Data retention policy

Cancellation Status	Data Access Level	Duration
Cancelled subscription	Read-only access	1 year from the date of cancellation.
Cancelled trial / Expired trial	Read-only access	1 year from the date of cancellation.
Credit card declined	Full access (grace period)	14 days to update billing information. During the 14-day grace period for declined credit cards, you can create new transactions or make changes to your company data.
Credit card declined (after grace period)	Read-only access (account suspended)	1 year following the 14-day grace period.

Exporting your data

We recommend that you export or print your data before you cancel your account. However, you can still export your data as long as you are within the 1-year read-only access period of your cancelled account.

Resubscribe to QuickBooks Online

If you resubscribe within 12 months of cancelling a paid QuickBooks Online subscription, you will be able to access your earlier data.

If you resubscribe after 12 months, you can use the same credentials, but your previous data will no longer be available.