Frequently Asked Questions about ProPartner Academy training and certification

Get answers to commonly asked questions about QuickBooks training and certification.

All ProAdvisors get access to exclusive training. Visit the ProPartner Academy to view the upcoming training schedule. On-demand and self-paced training are also available.

What are the available training and certifications?

You can access available training from Intuit Accountant Suite (IAS).

Certifications offered in the Intuit ProAdvisor Program

The ProAdvisor Program offers resources that can help build your career as a specialist. Visit our website for more information about the types of training and certifications.

What is a CPD credit?

Continuing Professional Development (CPD) credits are earned by attending webinars, completing self-paced training, or watching recordings. The number of credits varies based on the duration of training.

How do you train and maintain your certification?

QuickBooks Online Certification Level 2 (previously QuickBooks Online Advanced Certification) path for Accountants

You need to pass the QuickBooks Online Certification Level 1 before you take the QuickBooks Online Certification Level 2 training and exam.

Continuation of QuickBooks Online Certification Level 2 prep training in on-demand and virtual live events

We offer training to prepare you for your certification. These are available via live webinar or on demand.

Reminders:

• Certification training material provided is optional. You can go directly to the certification exam if you turn on Test out.
• If you don't pass after the 5th attempt, you're locked out for 7 days. After the waiting period you can take the full exam again.

Check that certification is still valid

You can view your active certifications any time on the My History tab:

1. Sign in to Intuit Accountant Suite (IAS).
2. Go to Firm hub , select ProAdvisor, then select ProAdvisor training (Take me there).
3. Select Start learning, then select the My History tab.

This shows all of your certifications and training history. You can also download all your certifications and CPD certificates from your My History tab.

How do you get recertified?

Completing the recertification exam extends your current level for the next year. Annual recertification occurs every August to September.

Recertification eligibility

• If you completed a certification before July 31st, then you must recertify in the following year.
• If you completed a certification after August 1st, then you must recertify the year after next.

You’ll have until September 30th at 11:59pm PDT to complete your recertification exam.

If you fail the exam five times, you must wait 7 calendar days for the exam to unlock.

Note: If your overall score is below 80%, you need to retake the entire exam.

Certification status after leaving your firm

The certification(s) you pass are yours, not your firm's, but you must remain a QuickBooks ProAdvisor Program member to use the certification titles, logos, and distinctions.

How do you download and print your certificates and badges?

Download certification badges and guidelines for use

You should be able to access your badge on the My History tab within 60 minutes of passing your certification exam. For complete instructions, refer to Accessing your Certification History.

You can use your certification logos to promote your services in any way you like. For example, you could feature your badge on your website or business card.

Warning: You are not permitted to use logos or badges if you don't hold a certification in that product or course, or if your certification has expired.

Print your certification certificate

For complete instructions for printing your certificate, refer to Accessing your Certification History.

Provide feedback for exam questions and answers

We welcome feedback. You may send any suggestions, comments, or report any errors at ca_training@intuit.com.

Be specific about the name of the course you are working on, the specific section and module, and the lesson, quiz, or exam.

Warning: While we review all feedback provided and respond to most of it, public discussion of the ProAdvisor Certification exam questions and answers are grounds for immediate termination of your certification. Intuit employees are restricted from providing answers to exam questions.

What do you do when there’s an error with loading the exam?

Here are some tips when your course or exam is not loading: