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Update billing, subscription, and firm info in QuickBooks

by Intuit•1• Updated 1 week ago

Important update: Starting July 13, 2026, both Primary Admins and Company Admins will have the ability to update, upgrade, downgrade, or cancel firm-level subscriptions and billing details.

Here is how you can use the Subscriptions and billing section to manage your firm and client accounts.

This tab is where you manage your firm's specific software tier. You can toggle between Intuit Accountant Suite and QuickBooks Online Accountant, upgrade to Intuit Accountant Suite Accelerate, or manage add-ons like Books Close.


1. Manage your firm's subscription (Firm Subscriptions tab)

To change your plan:

  1. Go to Settings âš™ and select Subscriptions and billing.
  2. Select the Firm subscriptions tab.
  3. Select Downgrade your plan (or the applicable upgrade option) to change your subscription tier.

2. Update payment methods and invoices (Billing details tab)

The Billing details tab houses the payment information for both your accountant-billed client subscriptions and your firm's own software subscription costs.

To update your payment method:

  1. Go to Settings âš™ and select Subscriptions and billing.
  2. Select the Billing details tab.
  3. Next to your Payment Method, select the pencil icon to update the credit card on file.

To view past invoices:

  1. On the Billing details tab, scroll down to the Payment history section.
  2. Under the Action column, choose to View PDF, Export to PDF, or Export CSV.

Note: Your payment history in this view begins on 05/28/2026. You will not receive invoices for subscriptions that are billed directly to your clients.


3. Manage client subscriptions (All clients tab)

This tab allows you to manage the individual subscriptions tied to your firm. You can filter your list by selecting Show only accountant-billed or Show only client-billed, or use the search bar to find a specific client by name or ID.

To learn more about taking action on client subscriptions, see these guides:


4. Security & governance: Reviewing user access

Because Company Admins will share billing and subscription access starting July 13, 2026, we highly recommend that Primary Admins audit their firm's user access list. If you have staff members assigned to the Company Admin role who should not have authority to alter firm billing, change software tiers, or incur charges, please create a custom role or downgrade their access level prior to July 13.