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Get help with Error: Failed or Error: Restore Failed
by Intuit• Updated 1 month ago
External article links:
EN: https://quickbooks.intuit.com/learn-support/en-ca/help-article/back-data/get-help-error-failed-error-restore-failed/L7zT0C6Q9_CA_en_CA?uid=lckydyma
Learn what to do when you get Error: Failed or Error: Restore Failed while restoring a backup copy of your company file in QuickBooks Desktop.
Here are some of the errors you may see when restoring a backup:
- Error: Failed
- Restore Failed. This is an Invalid Format of a Post QuickBooks 2007 Backup File
- Error: Restore failed. Can't remove log file
The file name may also display as *.qbw when attempting to save the restored file.
What causes Error: Failed or Error: Restore Failed when restoring a backup?
These errors may appear when:
- The company file name includes special characters ( / < > ! $).
- The backup was restored over an existing company file.
- The backup was restored from a USB flash drive to a network drive (Error -6189, -816).
- The backup was made in a newer version.
Example: Backup was created in QuickBooks 2019 but you're restoring it in QuickBooks 2018. - The file you're trying to restore isn't an actual backup file.
- The company file is compromised.
Important:
Check your backup file first before proceeding. A backup should be no less than 6MB (6MB = 6,000KB). If it's less than that, there's a good chance that it's not a true backup file and you'll need to create a backup from the working file. To check the file size, right-click the file and select Properties. |
To fix the problem, try one of the following solutions. For the best results, perform the solutions in the order shown.
If none of these solutions work, try to restore a different copy of your backup file.
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