Find out what to do when you can’t deactivate your bank account’s online services in QuickBooks Desktop.
When you deactivate bank feeds for an account, the lightning bolt disappears beside the bank account's name in the Chart of Accounts. If you can still see it, this means the bank feeds is still active for the account.
Important: Before you proceed with the following solutions, make sure to create a backup of your company files.
Solution 1: Re-sort your lists
Re-sort your list to make the accounts go back to their default order and undo changes you made. This can often repair issues in your list that prevents you from deactivating bank feeds.
Solution 2: Verify and rebuild your company file
If there's possible data damage, verify your data to see data issues and use the rebuild tool to fix them. Here’s how to verify and rebuild in QuickBooks Desktop.
Solution 3: Deactivate bank feeds using Excel
If you still can’t deactivate bank feeds, here’s a manual process where you edit the file in excel, then import it in QuickBooks to deactivate bank feeds.