Bank connections are one of the most critical functions within the QuickBooks products. When they're not working as expected, we understand this is an inconvenience and we do our best to resolve any issues as soon as possible.
If the error you’re experiencing appears in the list below it's likely an issue that’s affecting multiple customers. Please know that we’re aware of these issues and our engineers are actively working with the institution(s) listed to resolve the problem as quickly as possible. Wherever possible we've provided troubleshooting steps or workarounds to help get you back to business. Understand that if you choose to contact support, our experts won't have any additional steps to share.
This page is updated daily from Monday to Friday, typically in the afternoon (ET).
Improved imported statements access
Error 185 & Error 187
When re-connecting online banking to QuickBooks, statements will be reflected in the Reconcile tab for easy review.
American Express (AMEX)
Unexpected Error
When attempting to load transactions into QuickBooks, some customers are receiving and error stating: "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank."
Please note that our teams are aware of the issue and are in the process of resolving it. In the meantime you can manually load your transitions. Instructions can be found in this support article.
Bank of Montreal (BMO)
Error 185
Error 185 usually indicates an issue that needs to be resolved in partnership with your bank. For example, the bank website may be undergoing maintenance.
Please note that our teams are aware of the issue and are in the process of resolving it.
Missing statements
Bank statements import is not yet supported for BMO open banking. We are working to get it implemented, and will send out communication when the feature is launched.
While we continue to work on getting this feature out to you, please obtain your bank statements by downloading the file directly from the BMO bank portal website. You can visit this page to learn more about Open Banking.
Desjardins
Error 102
Error 102 usually indicates an issue that needs to be resolved in partnership with your bank. For example, the bank website may be undergoing maintenance. You can try these steps to try to resolve the issue manually.
Please note that our teams are aware of the issue and are in the process of resolving it.
Scotiabank
Error 108
After a thorough investigation by Intuit and our partner, Scotiabank has made improvements to their 2-step verification safety feature that you encounter when logging into your account. This update has caused an interruption, affecting the experience in your connection between Scotiabank and Intuit.
Open Banking, which is a government mandate, has been initiated in Canada to solve this problem by setting up a secure connection to send this data in a more efficient way.
We're making it even easier to keep your books up to date when you connect QuickBooks Online to banks using a new service called OAuth. Many banks and services are making the switch to OAuth in order to improve online banking for QuickBooks Online customers. The benefits include faster connections and easier sign-ins.
Please see the article titled OAuth and changes to online bank connections for more details about the switch to OAuth. When open banking is launched for Scotiabank, you will receive a notification and in-product alert to migrate over.
Error 185
Error 185 usually indicates an issue that needs to be resolved in partnership with your bank. For example, the bank website may be undergoing maintenance.
You can try to resolve the issue manually by reviewing this support article.
Please note that our teams are aware of the issue and are in the process of resolving it.
ScotiaConnect
Missing transactions
When reviewing and categorizing their bank transactions, some customers are experiencing anissue where some of the transactions for their BMO account are missing.
Please note that our teams are aware of the issue and are in the process of resolving it.
In the meantime you can manually load your transitions. Instructions can be found in this support article.
TD
Missing statements
Bank statements import is not yet supported for BMO open banking. We are working to get it implemented and will send out communications when the feature is launched.
While we continue to work on getting this feature out to you, obtain your bank statements by downloading the file directly from the BMO bank portal website.
You can visit this page to learn more about Open Banking.
Wealthsimple
Error 105
Wealthsimple has made improvements to their login experience and has updated their connection to Open banking. This update caused an interruption, affecting the experience in your connection between Wealthsimple and Intuit.
We're making it easier to keep your books up to date when you connect QuickBooks Online to banks using a new service called OAuth. Many banks and services are making the switch to OAuth in order to improve online banking for QuickBooks Online customers. The benefits include faster connections and easier sign-ins.
Please see the article titled OAuth and changes to online bank connections for more details about the switch to OAuth. When open banking is launched for Wealthsimple, you will receive an in-product notification and alert to migrate over.