Turn customer feedback surveys on or off

Learn how to turn on customer feedback surveys after invoices to collect customer feedback in QuickBooks Online.

QuickBooks Payments offers a post-invoice survey that lets you automatically collect customer feedback. Here’s how to turn them on or off.

Prerequisites

To use customer feedback surveys, you need to have QuickBooks Payments.

Turn customer surveys off or on

Your customers will get the survey when they pay a QuickBooks Payments invoice. But you have the option to turn it off.

1. Go to Settings ⚙️ and select Accounts and settings (Take me there).
2. Select Sales.
3. Select Post-invoice survey, then select Edit. 
4. Switch Post-invoice survey on or off.
5. Select Save, then select Done.

Related links

• Understand customer surveys in QuickBooks Online
• View customer feedback survey results in QuickBooks Online